All information will be kept confidential and will only be used to provide better experience to our patients.
Exceptional:
Exceeds expectations
Good:
Completely meets expectations
Adequate:
Sufficiently meets expectations but not fully
Unsatisfactory:
Does not meet expectations
1. How was your experience at registration?
(Seamless, friendly & helpful)
2. How was your experience with your wait time?
(Duration of wait time from registration to being seen by the doctor)
3. How was your experience with the staff nurses and paramedical staff in OPD?
(Staff was helpful, treated me well and was empathetic)
4. How was your experience with the doctor?
(Was able to answer all diagnosis related queries, was empathetic and approachable)
5. How was your experience at the Pharmacy?
(Accurate dispensation of medicines, explanation of frequency, min. wait time, seamless, friendly & helpful)
6. How was the experience with Billing?
(Accuracy & explanation of itemized bill, seamless, min. wait time, friendly & helpful)
7. Rate the hospital’s cleanliness and directionals for different services.
(Directional to Immunization, pharmacy, X-ray room, billing etc.)